The website supports no reason to return or exchange within 30 days. If you need to return or exchange, please contact customer service in advance. Please send the item with the original packaging to Trilogicom: 311 South Central Avenue, Canonsburg, Pennsylvania, 15317. Please make sure to indicate your order number and return reason on the packing list. All returns without prior communication will not be processed.
Return standard
All parts, glass, compressor accessories, handles, and boxes of the coffee machine shall be free of scratches.
Do not use, modify or damage the coffee machine. It is tasteless and pollution-free. It is not allowed to tear up the price tag or affect the secondary sales status.
If you use the coupon to purchase, we have the right not to return the used coupon. Please use your coupon carefully.
Brand new. If the goods are worn, soiled, or damaged due to human error, or the returned goods have obvious stains or smells, we have the right not to return them. We will reserve the final decision on whether the goods have obvious stains or smells.
Return process
Apply for return. After you receive the goods, you can log in to the website and contact us by phone or email to submit the return application.
Fill in the reason for return or replacement. Please specify the products you need to return, reasons, quantity, return instructions, and upload the voucher.
To be reviewed by customer service. After you submit the return and replacement application, the customer service review is expected to take 1-2 working days.
How do I cancel my order?
You can cancel the order within 30 minutes of placing the order. We will process your order cancellation request within 24 working hours. Your refund amount will be returned to the order account within 1-2 working days after the refund application is approved, depending on the payment method you used when placing the order. If it is not returned within 5 working days, please contact us at: info@trilogicom.com.
Payment
We use Square for payment and the following cards are supported: JCB, Visa, Mastercard, and American Express.
